the Magic Kingdom experience is now entirely mediated via pocket computer. 40,000 people desperately trying to figure out what screen to swipe to, or what button to press. park employees are now indistinguishable from Genius Bar employees

@annahavron There are obvious advantages to their smartphone approach but so many people aren’t savvy enough to take advantage, it throws cast members into tech support roles. (still… epcot remains my favorite place.)